Stephanie Nora White

Stephanie Nora White

Stephanie Nora White is a contributing columnist for CEOWORLD Magazine and managing partner of WPNT Ltd The U.S.-based firm has provided communications training and strategy to organizations worldwide from Fortune 300 companies to Silicon Valley start-ups for more than 20 years. Follow Stephanie on Twitter at @WPNTLtd or connect with her on LinkedIn.
Rebecca Theim and Stephanie Nora White
Executive Education

Is the Self-Serve Economy Costing Businesses More than It Saves?

Although consumers have grudgingly grown accustomed to providing their own customer service—whether at the bank, gas stations, grocery stores, public transit systems, airports and now even at restaurants, post offices and hospitals—there’s mounting evidence that this trend isn’t as good for business as many organizations bargained for. More than two...
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