Nigel Adams

Nigel Adams

Nigel Adams is a thought leader in operational excellence and has led large, multi-award winning teams spread across many countries. He is the author of Match Fit For Transformation – Realising The Potential Of Everyday Heroes. Nigel Adams is an opinion columnist for the CEOWORLD magazine. Nigel is Director at Hetton Advisory Pty Ltd.
Nigel Adams
Executive Insider

To Be A Digital Business You Need To Digitise First

There are few things more frustrating than initiating a service request through your digital channel of choice, only to be kicked out halfway through and told to call the contact centre, fill in a paper form or visit a store. Our expectations have been set by the digital giants: Google,...