Nancy Van Elsacker

Nancy Van Elsacker

Nancy Van Elsacker is president of TOPdesk US, a division of the global provider of IT service management solutions and services. TOPdesk develops, markets, implements and supports standard user-friendly service management software for IT, facilities management, HR, maintenance, complaints registration and the service desk for all sized organizations.
Executive Education

Customer Service: Supplying satisfaction and learning from competitors

Service employees and their customers don’t always get along. Depending on who you ask, if you were to take a random sample of helpdesk employees, you’d likely receive positive and negative feedback about their customers. Unfortunately, that’s the truth and that’s a shame. Grateful customers make working in the service...