Ming-Hui Huang

Ming-Hui Huang

Ming-Hui Huang is Distinguished Research Fellow at the Center for Excellence in Service at the Robert H. Smith School of Business, University of Maryland, and Distinguished Professor, Department of Information Management, College of Management, National Taiwan University. A leading researcher and frequent contributor to both academic and managerial journals in AI and service, she is also Editor-in-Chief Elect of the Journal of Service Research (JSR). She is co-author with Roland T. Rust of the new book, The Feeling Economy: How Artificial Intelligence Is Creating the Era of Empathy (Springer International Publishing; January 2021).
C-Suite Agenda

Management in the Feeling Economy: Tips for Fostering Human-Machine Collaboration

As Artificial Intelligence (AI) continues to advance and handle more complex analytical and cognitive tasks, humans throughout the workforce will be increasingly valued for their dexterity with emotional issues, intuition, empathy, and people skills. In businesses and organizations of all kinds, AI will no longer be seen as subservient to...