Ilenia Vidili

Ilenia Vidili

Ilenia Vidili is a passionate customer-centricity advisor, keynote speaker, entrepreneur and author. She’s been inspiring and advising C-level executives on how to embrace customer-centricity as the key that unlocks the future of businesses. Her latest contribution to a handbook of research was based on why customer experience is the new competitive advantage. Ilenia Vidili's customer-centricity book Journey to Centricity is out in spring 2021. She’s worked with NEC, Bayer, ARM and more. She is originally from Sardinia where she often retreats to find a quiet place from her business travels. Ilenia Vidili is an opinion columnist for the CEOWORLD magazine. Follow her on LinkedIn.
CEO Spotlight

How is a new electric automotive brand keeping ahead of the curve? A successful customer experience example by Polestar

While tech giants such as Airbnb, Amazon, and Uber keep raising the bar on successfully delivering their customer experience, the automotive industry has been lagging behind due to its resistance to adapt to the digital consumer. The automotive sector of the future can be very different from that of the...