How to rewire your organization for an agentic future

Understanding Agentic AI and its capabilities is now essential to lead in this decade and the decades to come. Your ability to grasp this new technology and harness it to the benefit of your company will be your crucial differentiator.

Agentic AI is not traditional AI or automation. It gives you the ability to move from traditional automation to taking your fragmented systems and transforming them into seamless, end-to-end automation for the entirety of your customer journey. You need to begin today to rewire your business and your teams to take full advantage of this new world.

Initial Deployment  

Impactful and sustainable Agentic AI begins with a thoughtful and purposeful deployment plan. To begin, do a deep internal analysis of your current operation. Conduct an assessment of current challenges which involve repetitive tasks, or processes that are resource-intensive. Identify the 2-3 areas where the use of agentics would benefit your processes the most and do the least displacement of your people.

Do you have an inbound call queue? Do you have weekly inventory and ordering that is tedious and is done by someone whose talents would be better leveraged elsewhere? Do you need weekly or daily reports pulled and distributed? These are all areas in which you can unleash agentic AI and see immediate returns in an environment that is closed and easily controllable.

Once this process is complete, agree on and create measurable goals. These can be as simple as reduction in cost or better customer service. Identifying the improvement will be easy to do anecdotally, and via deeper dive analysis.

Development of increased and more complex data infrastructure  

Once you are comfortable and secure in your methods of deploying agentic, you can begin to develop an increased data infrastructure that is also more complex. Doing this begins with a financial commitment necessary for such growth.

You have to invest in real-time analytics tools so your AI systems can make quick, accurate, and informed decisions. At the same time, there must be implementation of data governance frameworks which will protect data and maintain regulatory compliance. This is crucial when it comes to laws like GDPR or CCPA. It all works together to guarantee that your data is properly cleaned, well integrated, and available to all stakeholders within your organization.

Small Steps Lead to Huge Benefits  

Adoption of a purposeful and gradual approach to your use of agentics is key in your deployment and understanding of the technology. This technology is exciting, immensely effective, and intuitive once learned. But, you cannot get caught up in its impact on profits and lose sight of your mission and commitment to your team. Align your people and your technology from the onset. Be transparent in your reasoning behind the use of agentics and the full impact it will have on your operation. Gaining buy-in early from your most important and influential employees will be crucial to the eventual acceptance of the entire team.

Remember, you hired each one of your people for a reason, and if you’ve kept them on you find them valuable and a net positive to the company. As you invest in agentics, invest in the upskilling and retraining of your team. Get them coached up and prepared to be the users of this new technology. Or, get them trained and pointed in the direction of discovering new approaches to your company’s challenges. How can they develop new ways to delight your customers? Can they come up with previously unthought of programs and enhancements now that they are freed from the mundane and repetitive tasks that AI is now handling?

Creating this culture of innovation will get the team to buy-in and see AI as a tool they wield to their benefit and development. Their mastery of the technology only makes them more valuable. Once they see this and believe it you will have true converts to this new direction.

Continuous Refinement and Improvement   

AI deployment is not “set it and forget it.” You must commit to an ongoing process of continuous monitoring and enhancements. Regular updates to your AI models will be essential in making sure true alignment with your end goals is maintained.

As a leader continuous monitoring of your AI systems will aid you in a proactive approach to optimization. This approach sets you up for success, increased ROI and maintaining the competitive edge you will have achieved via use of agentic AI.

A thoughtful and purposeful deployment of agentic AI creates the benefit of alignment between technology and people. This balance makes you a true leader of humans in a world of increased automation and digitization. Agentic AI is still a new technology, but its impact will experience exponential growth in the very near future. Embrace its power to drive your company to greater heights of efficiency and innovation. If you do, you will be the leader in your industry.

Written by Yousef Khalili.
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