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Saturday, June 19, 2021

Business Transformation

Why Your Company Needs Standard Operating Procedures

A company can expand quickly, and you can go from having one staff member to several before you know it. In the beginning, you may have taught each staff member what their role was on your own. Before long, those workers can be teaching others, and you’ve lost track of who knows what.

It’s at this point that you may realize having an instruction manual or business procedures guide is crucial for maintaining your standard business practices. Before you take steps to create your manual, learn about why they are so important.

Allow for Consistent Results

A simple set of standard operating procedures can allow for consistent results across your business. If these procedures outline how to use a specific machine, measurements and perimeters for product creation, and customer care expectations, you can ensure consistent outcomes. If products are made the same way each time, you may be able to reduce the risk of errors that cost your corporation money.

Improve Training Processes

Even if you already have training strategies in place, they may not be the most appropriate for your staff members or business operations. Your idea of a training strategy might also be just to allow experienced staff members to bring new workers up to speed.

However, one of the best ways to make sure that every staff member is receiving an appropriate level of training is by writing SOPs that everyone understands. By doing so, you can rest assured that if a staff member needs help with something, they can find the answers they are looking for in one easy-to-follow guide.

Create a Safer Working Environment

Even if you believe your company is a safe place to work, you can’t keep your eye on everyone all the time. A health and safety risk you think is obvious enough for workers to avoid may not be one that all employees are aware of.

A set of operating procedures can outline your expectations surrounding health and safety. They may list the things to do when an accident has happened and what steps to take when using machines and equipment to keep them and others safe. Having such compliance procedures may even help prevent your business from being fined.

Discover Flaws and Improvement Potential

Sometimes, it’s not until you view your business operations as a whole that you may realize just how many improvements you can make. You might see flaws in how you manage your accounts or even potential for a new product based on the equipment you use for other things. While the goal is to create standard operating procedures, you may just find yourself making your business better than ever before.

Create a Better Customer Experience

No company owner ever wants to find themselves on the receiving end of a customer complaint. However, as much as you pride yourself on exceptional customer service, they happen. One way to make sure that all customers receive the same experience when making a complaint is by including a guide within your SOPs. This can outline the best things for your employees to say to the customer and the actions they can take next.

As time-consuming as it might be to collate standard procedures for your business, it can be worthwhile. There’s no time like the present to get started and reap the rewards of some of these points above. 

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Sophie Ireland
SVP for News and Editorial Director. As CEOWORLD magazine's senior vice president for news and editorial director, Sophie Ireland oversees CEOWORLD magazine's journalism and journalists around the world and across platforms. She leads an award-winning team of journalists and newsroom executives who are committed to excellence, innovation and the highest quality reporting and storytelling. Follow her on Twitter, Facebook, Instagram, or connect on LinkedIn. Email her at sophie@ceoworld.biz.