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CEOWORLD magazine - Latest - Stats Gate - Top 10 UK Banks With The Best Retail Banking Customer Experience

Stats Gate

Top 10 UK Banks With The Best Retail Banking Customer Experience

London, UK

First Direct has been named the Best British Bank for delivering the best retail banking customer experience, in a Kantar banking poll, followed by the UK’s second-largest mortgage lender Nationwide.

Barclays clinched third place, being given 100 customer experience points compared to 134 at First Direct. The Co-operative Bank came in fourth with 97 points. The retail banking index is based on survey responses from 8,700 customers.

First Direct scored 134, Nationwide 119, and Barclays 100, while The Cooperative Bank and HSBC both scored 97.

  1. First Direct (score: 134)
  2. Nationwide (score: 119)
  3. Barclays (score: 100)
  4. The Co-Operative Bank (Score: 97)
  5. HSBC (score: 97)
  6. Royal Bank of Scotland (score: 96)
  7. Halifax (score: 94, tie)
  8. Lloyds (score: 94, tie)
  9. Natwest (score: 92)
  10. TSB Bank (score: 90)

Top 10 UK Banks With The Best Retail Banking Customer Experience

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CEOWORLD magazine - Latest - Stats Gate - Top 10 UK Banks With The Best Retail Banking Customer Experience
Sophie Ireland
Sophie is currently serving as a Senior Economist at CEOWORLD magazine's Global Unit. She started her career as a Young Professional at CEOWORLD magazine in 2010 and has since worked as an economist in three different regions, namely Latin America and the Caribbean, Africa, East Asia, and the Pacific. Her research interests primarily revolve around the topics of economic growth, labor policy, migration, inequality, and demographics. In her current role, she is responsible for monitoring macroeconomic conditions and working on subjects related to macroeconomics, fiscal policy, international trade, and finance. Prior to this, she worked with multiple local and global financial institutions, gaining extensive experience in the fields of economic research and financial analysis.


Follow her on Twitter, Facebook, Instagram, or connect on LinkedIn. Email her at sophie@ceoworld.biz.