Friday, July 3, 2020

Stats Gate

Top 10 UK Banks With The Best Retail Banking Customer Experience

London, UK

First Direct has been named the Best British Bank for delivering the best retail banking customer experience, in a Kantar banking poll, followed by the UK’s second-largest mortgage lender Nationwide.

Barclays clinched third place, being given 100 customer experience points compared to 134 at First Direct. The Co-operative Bank came in fourth with 97 points. The retail banking index is based on survey responses from 8,700 customers.

First Direct scored 134, Nationwide 119, and Barclays 100, while The Cooperative Bank and HSBC both scored 97.

  1. First Direct (score: 134)
  2. Nationwide (score: 119)
  3. Barclays (score: 100)
  4. The Co-Operative Bank (Score: 97)
  5. HSBC (score: 97)
  6. Royal Bank of Scotland (score: 96)
  7. Halifax (score: 94, tie)
  8. Lloyds (score: 94, tie)
  9. Natwest (score: 92)
  10. TSB Bank (score: 90)

Top 10 UK Banks With The Best Retail Banking Customer Experience

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Sophie Ireland

Sophie Ireland

Contributors Editor
Sophie Ireland is the Contributors Editor at for CEOWORLD magazine, where she covers hiring trends, money, the future of work, and lists and rankings, and all things related to professional success for readers. She has ten years of experience in research, spanning market research, data analytics, macroeconomics, and financial services. She can be reached on email You can follow her on Twitter at @ceoworld.