Top 10 UK Banks With The Best Retail Banking Customer Experience

First Direct has been named the Best British Bank for delivering the best retail banking customer experience, in a Kantar banking poll, followed by the UK’s second-largest mortgage lender Nationwide.

Barclays clinched third place, being given 100 customer experience points compared to 134 at First Direct. The Co-operative Bank came in fourth with 97 points. The retail banking index is based on survey responses from 8,700 customers.

First Direct scored 134, Nationwide 119, and Barclays 100, while The Cooperative Bank and HSBC both scored 97.

1. First Direct (score: 134)
2. Nationwide (score: 119)
3. Barclays (score: 100)
4. The Co-Operative Bank (Score: 97)
5. HSBC (score: 97)
6. Royal Bank of Scotland (score: 96)
7. Halifax (score: 94, tie)
8. Lloyds (score: 94, tie)
9. Natwest (score: 92)
10. TSB Bank (score: 90)

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This report/news/ranking/statistics has been prepared only for general guidance on matters of interest and does not constitute professional advice. You should not act upon the information contained in this publication without obtaining specific professional advice. No representation or warranty (express or implied) is given as to the accuracy or completeness of the information contained in this publication, and, to the extent permitted by law, CEOWORLD magazine does not accept or assume any liability, responsibility or duty of care for any consequences of you or anyone else acting, or refraining to act, in reliance on the information contained in this publication or for any decision based on it.

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