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Executive Insights

5 Technologies Worth Investing In For The Banking Industry

The banking industry continues to advance with the latest technologies. Banks have to implement new tools frequently in order to remain competitive. After all, consumers looking to open bank accounts favor the financial institutions that offer digitized services in all areas. As a bank CEO, you need to provide customers with these advanced services in order to continue to profit. In order to do so, you need to learn which technologies will progress your financial institution. Read this post to discover the technologies worth investing in for the banking industry.

Blockchain

Firstly, blockchain technologies are worth investing in for the banking industry. Banks and other financial institutions that implement blockchain technologies into their strategies reduce their costs significantly. Therefore, you will receive good returns on the capital you spend on these technologies. Moreover, they simplify everyday processes as well. Banks can use these technologies for payments, remittances and traceability purposes. Blockchain enhances data sharing procedures while also boosting collaboration within institutions. For this reason, banks are continuously putting their capital into this highly advantageous technology. If you want to compete with other financial institutions in your industry, you need to invest in blockchain technologies too.

CRM Solutions

CEOs also increase their cash flows by investing in customer relationship management (CRM) solutions. This technology worth investing in is not new to the banking industry. Rather, CRM systems have been great investing options over the course of multiple years. Banks and credit unions alike continue to earn good returns with CRM solutions because of how attractive their services are to consumers. Your customers want to receive quality customer service at all times of the day. When they do not get the assistance they need in a timely manner, not only do they get into financial trouble. They also grow angry at their banks. Some even resort to switching banking institutions entirely. If you want to avoid losing customers and gain more instead, invest in the latest CRM solutions.

Mobile Banking

Moreover, mobile banking technologies are worth investing in for the banking industry. Since consumers use their smartphones to make purchases on a daily basis, they want to use them to check their bank account balances as well. The top banks in the industry listened to their customers’ pleas and have begun to develop mobile apps. These apps allow customers to check their account balances and make a mobile deposit from anywhere. Hence, mobile banking enhances financial institutions’ customer service efforts. At the same time, employees gain more time to complete other tasks because the apps take care of a lot of the services they were previously responsible for. This new technology boosts banks’ reputations and saves workers time, making it a great investment option.

Artificial Intelligence

Artificial intelligence (AI) is worth investing in for the banking industry as well. Artificial intelligence impacts a wide range of technologies including Data Science, Internet of Things (IoT) and Natural Language Programming. All of these affected technologies improve financial institutions’ operations. Banks particularly use artificial intelligence to optimize their onboarding processes. After all, a bank needs quality employees who are properly trained to continue reeling in new customers. Popular banks use AI to improve their customer processes as well. Keep these factors in mind when deciding whether to invest in this banking technology.

Cybersecurity

Finally, cybersecurity is a technology worth investing in for the banking industry. When customers join a bank, they expect the financial institution to keep their information and their capital safe from cyber attacks. Unfortunately for banks, maintaining quality cybersecurity processes is becoming more and more difficult. Bank customers in various areas all over the world deal with fraudulent activity on a regular basis. If you want to prevent such instances from affecting your customers, you need more preventative procedures in place. The top ones include multilayered security, analytics insights and adaptive security measures. Because all of these preventative procedures fall into the cybersecurity category of technology, it is a profitable place to invest.

In order for the banking industry to continue to advance, financial institutions need to implement the best technologies. One of the most profitable technologies to consider is blockchain, which is commonly known for its involvement in Bitcoins. Customer relationship management solutions also offer bank CEOs like yourself potentially profitable investment opportunities. Since more and more consumers purchase products and services on their mobile devices and want to check on their banking statuses, mobile banking technologies are on the rise. Similarly, artificial intelligence technologies are increasing in the banking world. Furthermore, cybersecurity plays a major role in providing quality banking services, which is why it is an exceptional investment to make. Consider these top technologies worth investing in for the banking industry to boost your profits.


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Emma London
Emma London is a columnist and member of the ​CEOWORLD magazine editorial board. She's one of the magazine's founding editors and leads global newsroom coverage and management. Having lived in five different countries — the United States, Canada, Australia, Spain, and the United Kingdom - Emma is obsessed with how tech empowers people from all walks of life. She is fluent in Spanish.
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