Voice over Internet Protocol (VoIP) is a voice calling technology that revolutionizes the way a business operates in many ways. Whether it’s because of the immediate savings in long distance costs or the ability for VoIP to integrate with modern software platforms, businesses are opting to make the switch more than ever. In this article, we’ll cover six of the ways VoIP is changing the way we do business.
1. VoIP Eliminates a Major Business Expense
Businesses that run call centers or need to collaborate with remote locations can realize a large savings by adopting a VoIP phone service. VoIP handles calls using the worldwide internet infrastructure, which means that calls to any location with internet service are effectively local calls. Long distance and international toll charges disappear from a VoIP service bill. The costs of maintaining phone-related equipment is also significantly reduced because VoIP phones connect directly to your existing local area network. When you add up the savings, they can be significant for large organizations.
2. VoIP Scales Quickly to the Size of Your Business
VoIP also scales much more inexpensively and quickly that traditional landlines. Landlines require separate equipment to support the number of individual phone lines you need in your building. If the number of lines needs to increase, you’ll need to wait for the local phone company to install the infrastructure. With VoIP service, though, adding and removing phone lines is no more difficult than adding users with the VoIP service providers. The hardware you might need to the purchase is a VoIP handset for their desk. VoIP calls can be made from mobile phones and computers, so even additional handsets may not be necessary.
3. VoIP Calls Can Be Made in Many Ways
Landline phone technology uses a dedicated copper wire network to conduct voice calls, meaning that you’re limited to using handsets that plug into that physical network. VoIP uses internet infrastructure which gives you many more options for making calls. Any internet connected device with a mic and speaker can serve as a phone. That means mobile devices, computers, and traditional desk phones can all serve as calling devices. Phone numbers are also easier to assign, change, and use in multiple locations with VoIP technology. This is because they are assigned to a user account rather than a physical landline.
4. Integrate Voice Data with Other Communication Channels
This is another common reason large organizations choose to switch to VoIP: Integration of their voice calling with other digital communication channels. Unified communication platforms are revolutionizing the way businesses collaborate and interact with the public, but analog landline technology isn’t able to integrate with digital systems. VoIP phone service digitizes voice calls, which makes it possible to archive and merge them with other digital technologies. Call centers that want to merge phone records with other channels for tracking customer interactions have had success by switching to VoIP technology.
5. VoIP Service Is Easier to Maintain and Troubleshoot
As we’ve pointed out earlier, VoIP piggybacks onto existing local area network and internet infrastructure. The only VoIP specific hardware required are converter boxes that allow landline handsets to work with a VoIP service or internet-ready handsets designed for VoIP. VoIP does, however, require special software to place and receive calls with mobile devices and computers. Troubleshooting issues like call quality are similar to troubleshooting internet connections: Problems are usually configuration or software related. When hardware does fail, you can usually fix the problem on-site with your own tech support rather than wait for the local phone company to arrive.
6. Digital Voice Calling Enables More Features
Analog landline technology is limited when compared to the features and services digital voice calling enables. For example, a digital voice message is easily saved as an audio data file, allowing users to receive voicemail messages by text or email. This is more difficult with analog voice calls because the audio needs to be recorded, converted to digital data, and then saved to a file. The infrastructure was not designed for converting calls to other formats, so landline technology is generally limited to voicemail services that you access by phone. Digital calling through the internet also makes flexible call routing and forwarding much simpler because calls are not carried over specific wire connections.
These are the top ways that VoIP can change the way your business operates. Its combination of computer, internet, and mobile technologies has made it a compelling alternative to traditional landline service. You can explore these points in more detail by contacting a top VoIP provider about your options.
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