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C-Suite Advisory

RANKED: The World’s Best (And Worst) Airlines Of 2018

Qatar Airways has been crowned the best airline in the world, 2018, according to the AirHelp Score, while the German airline Lufthansa and the UAE’s Etihad Airways placed 2nd and 3rd, respectively. Meanwhile, WOW Air was ranked as the worst airlines in the world, 2018.

Singapore Airlines is the number four airline in the world, followed by South African Airways, Austrian Airlines, Aegean Airlines, Qantas, Air Malta, and Virgin Atlantic.

The study looked at the quality of service, claims-processing, and on-time performance of 72 airlines across the globe.

— and it throws up some sorry-looking results for the United States.

In comparison, US carriers didn’t fare particularly well: American Airlines performed best, at 23rd, followed by United Airlines in 37th place, and Delta Air Lines in 47th place.

The 10 Best Airlines of 2018

1. Qatar Airways, Qatar
2. Lufthansa, Germany
3. Etihad Airways, UAE
4. Singapore Airlines, Singapore
5. South African Airways, South Africa
6. Austrian Airlines, Austria
7. Aegean Airlines, Greece
8. Qantas, Australia
9. Air Malta, Malta
10. Virgin Atlantic, United Kingdom

The Worst Airlines of 2018

1. WOW Air, Iceland (ranked 72nd)
2. Royal Jordanian Airlines, Jordan
3. Pakistan International Airlines, Pakistan
4. EasyJet, United Kingdom
5. Air Mauritius, Mauritius
6. Ryanair, Ireland
7. Korean Air, South Korea
8. Iberia Spain
9. Aerolineas Argentinas, Argentina
10. Jet Airways, India (ranked 63rd)

Global Airline Ranking, 2018

RankAirlineCountryScore
1Qatar AirwaysQatar9.08
2LufthansaGermany8.57
3Etihad AirwaysUnited Arab Emirates8.43
4Singapore AirlinesSingapore8.33
5South African AirwaysSouth Africa8.31
6Austrian Airlines AG dba AustrianAustria8.29
7Aegean AirlinesGreece8.19
8QantasAustralia8.12
9Air MaltaMalta8.09
10Virgin AtlanticUnited Kingdom8.04
11KLM Royal Dutch AirlinesNetherlands8.01
12NorwegianNorway8
13Wizz AirHungary7.95
14FlybeUnited Kingdom7.94
15Turkish AirlinesTurkey7.94
16EmiratesUnited Arab Emirates7.91
17El Al Israel AirlinesIsrael7.9
18Aer LingusIreland7.9
19Air DolomitiItaly7.88
20Transavia.comFrance7.88
21British AirwaysUnited Kingdom7.85
22Ethiopian AirlinesEthiopia7.85
23American AirlinesUSA7.84
24Kenya AirwaysKenya7.79
25LuxairLuxembourg7.78
26AeromexicoMexico7.78
27City JetIreland7.77
28Latam AirlinesChile7.76
29LOT Polish AirlinesPoland7.75
30Air EuropaSpain7.7
31EurowingsGermany7.7
32Croatia AirlinesCroatia7.69
33SwissSwitzerland7.68
34Air FranceFrance7.67
35China Southern AirlinesChina7.65
36SAS Scandinavian AirlinesSweden7.65
37United AirlinesUSA7.59
38Oman AirOman7.57
39Ukraine International AirlinesUkraine7.42
40Air CanadaCanada7.41
41WestjetCanada7.39
42Air Baltic CorporationLatvia7.37
43FinnairFinland7.37
44Air Transat A.T.Inc.Canada7.37
45IcelandairIceland7.36
46Garuda IndonesiaIndonesia7.36
47Delta Air LinesUSA7.33
48Brussels AirlinesBelgium7.33
49TaromRomania7.31
50Saudi Arabian AirlinesSaudi Arabia7.29
51Thomas Cook AirlinesUnited Kingdom7.23
52Adria AirwaysSlovenia7.23
53AviancaColombia7.22
54Vueling AirlinesSpain7.09
55Aeroflot Russian AirlinesRussia6.97
56Czech AirlinesCzechia6.81
57Kuwait AirwaysKuwait6.66
58Air IndiaIndia6.61
59Asiana AirlinesSouth Korea6.41
60Tap PortugalPortugal6.4
61Jet2.comUnited Kingdom6.37
62Thai AirwaysThailand6.36
63Jet AirwaysIndia6.2
64Aerolineas ArgentinasArgentina6.2
65IberiaSpain6.13
66Korean AirSouth Korea6.13
67RyanairIreland6.03
68Air MauritiusMauritius5.99
69EasyjetUnited Kingdom5.66
70Pakistan International AirlinesPakistan5.43
71Royal Jordanian AirlinesJordan5.13
72WOW AirIceland5.04
Jessica Todd Swift

Jessica Todd SwiftVerified account

Deputy Managing Editor at CEOWORLD Magazine
Jessica Todd Swift is the deputy managing editor of the CEOWORLD magazine. She is a veteran business and tech blogger, journalist, and analyst. Jessica is responsible for overseeing newsroom assignments and publishing and providing support to the editor in chief.
Jessica Todd Swift

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