Monday, September 16, 2019

C-Suite Advisory

Communications Tools for Today’s Modern Office

The way we work today is very different from what previous generations did and even from what it was a few years ago. The new policies include flexibility of schedules, allowing some employees to do “home office” one or more times per week and others exclusively working remotely (teleworking). While the circumstances vary between employees and from company to company, there is a constant for all, to have the necessary tools that allow both working within the office, remotely and in a mobile manner.

Previously, only employees needed to have a mobile phone, however, today’s modern office must have a greater variety of tools to work more effectively and to meet all the objectives, such as if they were physically inside the company. It is not just a matter of saying goodbye to the old analogue PBXs for “modern PBXs” that do not add any additional value, since the functionalities offered are exactly the same. The modern office needs tomorrow’s tools.

The workers are only as good as the tools available to them, that is, the sales, technical and marketing personnel can only perform an efficient job with the tools they are given for their work; and this is very true, since software tools have changed from an on-premise model to a cloud-based model, which are available at all times. Companies that fail to update their communications will soon be overtaken by competitors who are taking advantage of today’s modern tools.

Some time ago, the workplace consisted of a physical office with employees working together in one place and through email during a set time between 9am to 6pm. Now, the standard for employees is to work across multiple devices, locations and schedules, today’s modern office is no longer confined to a single-office ecosystem.

While these diverse workplaces become standard, so does the critical need for tools based on team collaboration and digitally connected to facilitate the efficiency and growth of companies. Digital strategies capable of adapting to this cultural change must be introduced, allowing employees to communicate, collaborate and work together, regardless of location and device.

The important parameters of today’s office tools

Web collaboration: It is increasingly popular to hear of tools designed specifically to facilitate internal collaboration between teams. These tools simplify project management, brainstorming sessions and provide videoconferencing sessions for teams of different sizes. The collaboration also includes such modern wireless headsets. To get more info about them, you should check these!

Mobility with smartphones and tablets: Currently, most workers use tablets and smartphones to work, allowing them to do it from anywhere, whether at home, on the move or inside the office. Make sure that employees have the same functionality and portability when using either their tablet, mobile or laptop or creating a more connected flow of communications.

Use of a CRM (Customer Relationship Management): Companies need to be aware of the interactions and needs of customers, and this is where the use of a CRM as a strategy and technology will help them to achieve it, if in addition to this it is integrated with the communications system, it will undoubtedly provide a key differentiator in front of its competitors when providing a better customer service.

Presence and internal chat: There is an increase in the number of specific communication applications among employees that allow knowing if a partner is available to receive a call or send a chat, allowing instant communication for simple questions or requests.

The integration of the different work tools has the potential to transform the internal efficiency and improve the operations of the modern office, it is of vital importance for the companies to have the best methods and processes which can facilitate the interaction between collaborators and improve office-based communications, both internally and with clients and business partners.

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Jessica Todd Swift
Jessica Todd Swift is the deputy managing editor of the CEOWORLD magazine. She is a veteran business and tech blogger, journalist, and analyst. Jessica is responsible for overseeing newsroom assignments and publishing and providing support to the editor in chief.
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