How can a mobile app Improve Guest Experience of your Hotel?
Nowadays, several industries are using mobile apps to connect with their customers profoundly and efficiently. Mobile apps are a great weapon to make your work easier and it has been proven that they help in increasing the revenue to a significant level. Presently all the major industries are paving their way towards the use of mobile apps. This motive is increasing at a relentless pace. Including every industry will surely bring Hotels In the limelight.
Hotels over the years have served millions of people in many ways. Either by providing a shelter for those who came out on a vacation or by providing the tourists their favorite food; customers can relish with lure benefits. But in this drastically changing world, mobile apps are also being used in different hotels all over the world. With the help of mobile technology updation, mobile apps not only increases the hospitality experience but also tempts those customers to re-book that hotel for their next visit.
There are tons of benefits which a mobile app offers in improving the Guest Experience. Here are few of them:
- Booking for rooms Earlier, people use to book hotel rooms by visiting the exact place. But, with the invention of mobile apps, no matter where you stay, you can easily book your room in your desired hotel. With customized apps, hotels can ask developers to design it as per their need from the very start. Also, an app is not affected by timing. They run 24×7 and provide services to all the customers with utmost satisfaction. Well, booking rooms have become quite simple with the use of mobile apps in the past few years.
- Booking Massages or Spa Appointments If your hotel is a huge name in the hospitality industry, you will certainly have a facility for massaging and Spa. If your hotel has a customized mobile app, customers can choose from the detailed services and decide the best one for them. Here, a mobile app can include spa, massaging services, etc. Further, appropriate pricing will be listed aside each services to remove any ambiguity between the hotel and customers. By such type of services, you can definitely guarantee a boost in your overall sales revenue over the course of time.
- Request for car parking All of us have seen manual car parking even in big brand hotels and the same is present even in the 21st century. But, with mobile apps, car parking can be taken into a digitized platform. Before your arrival, you can use the respective mobile app to request a car parking slot. The hotel staff in return will save one slot to get your car perfectly parked in your desired car spot. With this, the customers will feel sense of satisfaction because car parking has always been an issue and it can be resolved by just a mobile app. isn’t it amazing? Indeed, it is!
- Order Room Service In this category, phone calls have been the most traditional methods for calling a room service, but, that method does have some drawbacks. On a phone call, you cannot get an overview of every services the hotel is offering. As a result, various confusions do occur on that specific occasion. On the other hand, by making a customized app for your hotel, you can list each services in a perfect order for your customers. This, in turn, will help your customers to see everything at a glance, avoid any confusion and order their required services at a faster pace.
- Check-in & Check-out How many times have the customers waited in queues just to book or sign off from their desired hotel? Yes, a thousand times. There are also a number of occasions where the customers do get frustrated with all these formalities. Hence, what you need is just a customized mobile app for your hotel. In that app, just add-on the feature of check-in and check-out and there you go. With that app, users will find absolutely no difficulty in booking or signing off from your hotel. All they will need to do is use that simple interface of your app, follow the simple steps and Hurray! Check-in/ Checkout will never be any easier than this.
- Improving Marketing Efforts Traditional printings of ads were costly and didn’t give the necessary amount of reach as it was desired. But, with an exclusive mobile app for your hotel, everything can be shared right from the news, current deals to the latest discount offers. With such deals all packed in one app, customers will find it easy to get an access to their required deals from your hotel and book them without any issue. Mobile Apps reduces the strain full efforts which are required in marketing strategies. Further, you can also include a share option in your mobile app to let the customers spread your word of mouth to their friends and family.
So, what are you waiting for? Talk with a mobile app development company now, to help you in making your dream hotel app which will be exclusively for your hotel. With your hotel’s exclusive mobile app, serve your customers in a more amazing and energy-efficient way no one would have thought off.
Last but not the least, mobile apps will help your hotel brand, achieve a massive amount of success and rise to the highest possible apex within a shorter span of time. So, don’t waste your time thinking about.
Written by: James Grills is a technical writer with a passion for writing on emerging technologies in the areas of mobile application development and IoT technology. He is a marketing advisor – currently associated with Cumulations Technologies a mobile app development company in India.