Thursday, July 2, 2020

Executive Education

25 Of The Most Powerful Customer Satisfaction Quotes

To keep things in perspective, here is a collection of the most inspirational customer satisfaction quotes from the best in the business. I hope you recognise the power that lie in these quotes. Don’t just read them – use them! Share

Giving clients or customers an extraordinary experience is the lifeblood of any successful company. It’s all about building a relationship. Here are a few of my favorite quotes on Customer Satisfaction – valuable reminders for creating the best customer experience.

Every quote is special because each one has a significance in our daily work lives. Following these intensively can change your way of doing business.

1. Make a customer, not a sale. – Katherine Barchetti

2. Every great business is built on friendship. ~ JC Penney

3. He profits most who serves best. ~ Arthur F. Sheldon

4. The purpose of a business is to create a customer who creates customers. ~ Shiv Singh

5. Your most unhappy customers are your greatest source of learning. ~ Bill Gates

6. The customer experience is the next competitive battleground. ~ Jerry Gregoire

7. The longer you wait, the harder it is to produce outstanding customer service. ~ William H. Davidow

8. If you’re not serving the customer, your job is to be serving someone who is. ~ Jan Carlzon

9. The customer’s perception is your reality. ~ Kate Zabriskie

10. Your best customers leave quite an impression. Do the same, and they won’t leave at all. ~ SAP Ad

customers service

11. Kind words can be short and easy to speak, but their echos are truly endless. ~ Mother Teresa

12. Here is a simple but powerful rule: always give people more than what they expect to get. ~ Nelson Boswell

13. You are serving a customer, not a life sentence. Learn how to enjoy your work. ~ Laurie McIntosh

14. Your customer doesn’t care how much you know until they know how much you care. ~ Damon Richards

15. The goal as a company is to have customer service that is not just the best but legendary. ~ Sam Walton

16. Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. ~ Donald Porter

17. Make your product easier to buy than your competition, or you will find your customers buying from them, not you. ~ Mark Cuban

18. Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer! ~ Gene Buckley

19. Know what your customers want most and what your company does best. Focus on where those two meet. ~ Kevin Stirtz

20. The more you engage with customers the clearer things become and the easier it is to determine what you should be doing. ~ John Russell

21. In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away. ~ Doug Warner

22. Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers. ~Ross Perot

23. We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. ~ Jeff Bezos

24. You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied. ~ Jerry Fritz

25. Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.  ~ Steve Jobs

Here are few more “Customer Satisfaction Quotes” to help inspire you:

“A man without a smiling face must not open a shop.” – — Chinese proverb

“Ask your customers to be part of the solution, and don’t view them as part of the problem. ” – Alan Weiss, Author “Million Dollar Consulting”

What you may have missed — and simply must read:

1. 25 Most Inspiring And Thought-Provoking Quotes by Steve Jobs
2. Entrepreneur Spotlight: Mariya Nurislamova co-founder and CEO of Scentbird
3. Catching a Santorini Sunset
4. What works best for private jet dining?
5. World’s Top 10 Most Expensive Countries For Tourists To Visit, 2015 Report
6. Beautiful pictures and most insightful quotes of Marilyn Monroe

Have I missed any? Let me know your favorite customer satisfaction quote in the comments below.

Dr. Amarendra Bhushan Dhiraj
CEO and editorial director of the CEOWORLD magazine, an extensively kudized author, noted journalist, syndicated columnist, and ostensible entrepreneur. Follow him on Twitter, Facebook or connect on LinkedIn.