The desire to contain costs rose revenues for creator of iNum, International VoIP origination services provider Voxbone, a 38 percent increase from 2009. Network traffic climbed significantly and customers indicated high levels of satisfaction.
The number of minutes of use for inbound traffic increased by 40 percent to 2.1 billion in the period. The Voxbone customer base currently includes service providers, multinational corporations, call centre operators, conference call providers and IP industry players. In 2010, British Telecom, Belgacom and Verizon Europe began routing calls to iNums. Also, Voxbone added SMS services, as well as reachability through ENUM and SIP-URI features. In 2011, Voxbone plans to expand its local number portability coverage by raising the number of countries where it can port local numbers to at least 25 from the current 17.
“Last year was another very solid year for Voxbone, adding to tremendous progress in our five-year history,” said Voxbone CEO Rod Ullens, in a statement. “We continue to attract customers steadily as we increase the breadth and geographic range of our services.”
Ullens also said the results of a customer-satisfaction survey were personally rewarding with nearly 91 percent of respondents citing the quality of Voxbone services was “good” or “very good,” while nearly 90 percent rated the reliability of the company’s services as “good” or “very good.”
Brussels-based Company officials say the quest by these service providers for new revenue streams and the ongoing transition to Voice over Internet Protocol (VoIP) is expected to further drive Voxbone’s success in 2011.