Is the Self-Serve Economy Costing Businesses More than It Saves?
Stephanie Nora White

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Founder and Managing Partner at WPNT Ltd.
Stephanie Nora White is founder and managing partner of WPNT Ltd. The firm has provided communications training and strategy to organizations worldwide ranging from Fortune 300 companies to Silicon Valley start-ups for more than 20 years. She is working on a book about how to establish meaningful business connections in today’s algorithm-driven world.
Stephanie Nora White

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Is the Self-Serve Economy Costing Businesses More than It Saves?

by 12/13/2016

Although consumers have grudgingly grown accustomed to providing their own customer service—whether at the bank, gas stations, grocery stores, public transit systems, airports and now even at restaurants, post offices and hospitals—there’s mounting evidence that this trend isn’t as good

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